Table of Contents
Liste of Figures and Tables
Abbreviations
Introduction:
Social Services and Health Services in Minority-Language Communities: Towards an Understanding of the Actors, the System, and the Levers of Action
Marie Drolet, Pier Bouchard, Jacinthe Savard, and Solange van Kemenade
PART I. ENGAGING ACTORS: PUTTING THE STRATEGIC ANALYSIS TO THE TEST
Chapter 1
Active Offer, Actors, and the Health and Social Service System: An Analytical Framework
Sylvain Vézina, and Sébastien Savard
Chapter 2
Engaging Future Professionals in the Promotion of Active Offer for a Culturally and Linguistically Appropriate System
Pier Bouchard, Sylvain Vézina, Manon Cormier, and Marie-Josée Laforge
PART II. POLICY LEVERS AND LEGAL MEASURES: THE INTERPLAY OF ACTORS
Chapter 3
French-Language Health Services in Canada: The State of the Law
Pierre Foucher
Chapter 4
The Co-Construction of the Active Offer of French-Language Services in Ontario’s Justice Sector
Linda Cardinal, and Nathalie Plante
PART III. ACCESSIBILITY AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICES
Chapter 5
The Health of Francophone Seniors Living in Minority Communities in Canada: Issues and Needs
Louise Bouchard, and Martin Desmeules
Chapter 6
The Experience of Francophones in Eastern Ontario: The Importance of Key Facilitators (Service Users and
Providers) and the Influence of Structures Supporting the Health and Social Services System
Marie Drolet, Jacinthe Savard, Sébastien Savard, Josée Lagacé,Isabelle Arcand, Lucy-Ann Kubina, and Josée Benoît
Chapter 7
Offering Health Services in French: Between Obstacles and Favourable Factors in Anglophone Hospital Settings
Éric Forgues, Boniface Bahi, and Jacques Michaud
PART IV. BILINGUALISM AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICES
Chapter 8
Issues and Challenges in Providing Services in the Minority Language: The Experience of Bilingual Professionals in the Health and Social Service Network
Danielle de Moissac, and Marie Drolet, in collaboration with Jacinthe Savard, Sébastien Savard, Florette Giasson, Josée Benoît, Isabelle Arcand, Josée Lagacé, and Claire-Jehanne Dubouloz
Chapter 9
Recruitment and Retention of Bilingual Health and Social Service Professionals in Francophone Minority Communities in Winnipeg and Ottawa
Sébastien Savard, Danielle de Moissac, Josée Benoît, Halimatou Ba, Faïçal Zellama, Florette Giasson,
and Marie Drolet
Chapter 10
Active Offer, Bilingualism, and Organizational Culture
Sylvain Vézina
PART V. ISSUES AND STRATEGIES IN EDUCATING FUTURE
PROFESSIONALS
Chapter 11
Teaching Active Offer: Proposal for an Educational Framework for Professors
Claire-Jehanne Dubouloz, Josée Benoît, Jacinthe Savard,
Paulette Guitard, and Kate Bigney
Chapter 12
Behaviours Demonstrating Active Offer: Identification, Measurement, and Determinants
Jacinthe Savard, Lynn Casimiro, Pier Bouchard, and Josée Benoît
Chapter Appendix: Active Offer of Social and Health Services
in French, Version 1.0
Chapter 13
The Necessity for Normalized Tests for Speech, Language, and Hearing Assessment of Young Francophone Children Living in Linguistic Minority Settings: Myth or Reality?
Josée Lagacé, and Pascal Lefebvre
Chapter 14
Bilingual Health Care in Quebec: Public Policy, Vitality, and Acculturation Issues
Richard Y. Bourhis
Conclusion: New Insights into Safe, Quality Services in Official Language Minority Communities
Pier Bouchard, Jacinthe Savard, Sébastien Savard, Sylvain Vézina, and Marie Drolet
Contributors
